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Terms & Conditions
1. General
Collecting and returning the motor home:
A helpful hint: if possible, try not to start your holiday on the same day you
collect your vehicle. We need to show you exactly how to get the most out of
your motor home, and this will take some time. It is essential that the hirer
should be given a thorough introduction to the rental vehicle by our experts
before the journey begins.
Since the times for collecting and returning motor
homes are carefully planned, please return your motor home on time. A penalty of
£25 per hour is payable for time between expiry of the rent agreement and the
return of your vehicle (maximum penalty is daily rental charge). Should the late
return of the vehicle make us liable for extra costs (e.g. compensation of the
next hirer), we reserve the right to pass on these costs to you.
Please return your vehicle on time.
Bed linen / kitchen equipment:
Please bring your own bed linen, blankets, pillows, towels. and equipment such as camping table and
chairs Your motor home will include all crockery and other kitchen equipment.
Replacement vehicles:
If your chosen motor home is
not available, Solent Vehicle Hire reserves the right to offer you another vehicle in its
place. This may be of similar size to the vehicle requested or larger, and will
be similarly equipped. In this event, the hirer is not liable for higher rental
charges. If a smaller vehicle is offered and accepted, the difference in charges
will be refunded. If a larger vehicle is offered, Solent Vehicle Hire is not liable for
additional expenses e.g. higher ferry charges or road tolls.
The hirer may travel in any European countries with the exception of Turkey.
Travel in countries outside Europe is only possible after prior agreement with
Solent Vehicle Hire. Written confirmation from Solent Vehicle Hire
and an additional insurance premium are required before beginning the journey.
The hirer may not travel in war or disaster zones.
Collection times:
3 p.m. to 6 p.m.
Return times:
9 a.m. to 11 a.m.
Collection or return times which fall outside the
dates and times given must be agreed with Solent Vehicle Hire.
The return of the vehicle is confirmed in writing, signed by the hirer and
Solent Vehicle Hire. Collection and return days are charged
as per day.
Drivers: No one other than the driver(s) named in the insurance proposal form may
drive the hired vehicle.
2. Driving Licenses:
Drivers must be over 25 and
under 75 years of age and have held a full driving license for at least 2 years.
In certain circumstances the lower age limit can be reduced to 21. (Drivers
under 25 and over 70 will incur an additional insurance premium charge. Further
details obtainable from Solent Vehicle Hire) The license must be unendorsed (except for
speeding and parking offences) and must be produced at the time of collecting
the vehicle. Visitors from abroad must hold a current international driving
permit or license (Foreign license holders will incur an additional insurance
premium charge). Any current endorsements (within 3 years) will incur an
additional insurance premium charge. 2 Forms of proof of identity (including
photo such as a passport) must be produced by all hirers at the start of the
hire i.e.. utility bills, bank statements or credit card statements.
3. Insurance:
Fully Comprehensive insurance is
included within the hire charge. The vehicle is insured for the period of hire
contracted ONLY, thus late return of the vehicle would incur a traffic offence
under the road traffic act. Hirers are advised to take out additional personal
holiday insurance. A £1250 excess payable by the hirer, is applied to all
vehicles. We reserve the right to obtain a pre-approval of any amount up to the
insurance excess against the drivers’ or hirers’ credit card.
4. Booking Details:
Telephone and online bookings
can be made, but will only be held for 5 days, by which time a completed Booking
Form and a deposit of £250 per week of hire should have been received by Solent
Vehicle Hire. The booking deposit payment is not refundable under any
circumstances and shall be deducted from the hire charges. Confirmation of
booking will be emailed to you with an invoice in respect of the balance. Early
booking is advised to avoid disappointment.
5. Breakdowns:
In the unlikely event of a breakdown, Solent Vehicle
Hire request that the hirer seeks the help of the the appropriate
breakdown company quoting the registration number of the vehicle. Hirers are
authorized to request repairs up to the value of £50. Repairs costing in excess
of £50 must first be authorized by Solent Vehicle Hire PRIOR to the work being
undertaken.
6. The hirer agrees that he or she:
a) shall not carry more passengers than the seating capacity of the vehicle or
allow the vehicle to be overloaded
b) Shall not use the vehicle for carrying passengers
or goods for hire or reward
c) Will be responsible to Solent Vehicle Hire for the cost of
making good and damage caused to the vehicle caused by improper use.
d) Understands that he/she is responsible for any
fines (including parking fines) which may be incurred during the hire period.
e) Shall not, without consent from Solent Vehicle Hire,
remove the vehicle out of the UK mainland.
f) Understands that no claim by the hirer for loss
or damage to personal belongings or effects of the hirer or any person or
persons will be considered.
g) Understands that any damage to the interior of
the vehicle, living or cooking equipment will be
charged to the hirer in all cases.
7. Period of Hire:
The times and dates of the
contract of hire must be strictly adhered to
NO REFUND IS GIVEN FOR THE EARLY RETURN OF THE
VEHICLE
8. CANCELLATIONS:
All cancellations must be in
writing. All deposits are non-refundable. All monies due and received within 6
weeks of the commencement of hire are not refundable except the insurance
excess/damage bond which is refundable provided that no other sums are unpaid by
way of deposit or otherwise.
Solent Vehicle Hire reserves the right to cancel hire if, at
the commencement of hire. The drivers licenses are invalid or not according to
the conditions set out above. In these circumstances the total hire charge will
be forfeited. Hirers are strongly advised to insure against unavoidable
cancellation.
9. Availability:
While every
effort is made to ensure that the vehicle reserved is available, if due to
circumstances beyond our control, the reserved vehicle is not available, the
company reserves the right to offer a suitable alternative. If this is not
acceptable, the liability of Solent Vehicle Hire will be limited to the return of any
monies paid by the hirer.
10. Liabilities:
The hirer is responsible for all
costs and expenses incurred as a result of offences against the road traffic act
and is also liable for any uninsurable damages including tyers, windscreen, and
any internal damages or breakages. The hirer will indemnify Solent Vehicle
Hire from any
liability.
11. Animals:
All animals other than guide dogs have
to be approved by Solent Vehicle Hire at the time of booking. If approved, all damage
howsoever caused by the animals will be charged to the hirer in full.
12. Car Parking:
The hirer may park free of charge and
at his/her own risk one car at Solent Vehicle Hires Property for the period of the
hire.
13. Collection and Return:
Vehicles are available for
collection Monday to Saturday. Hiring's start and finish at Solent Vehicle Hires
property
unless otherwise agreed. Un-emptied toilets and waste water tanks will incur a
£50 penalty. Solent Vehicle Hire reserve the right to impose a £50 valet penalty if the
vehicle is returned in a condition unsuitable for habitation.
Minimum hire term is 7 days unless otherwise
agreed.
Minimum hire period for continental travel is 2 weeks.
Smoking is strictly prohibited in all our motor
homes and if discovered, will result in a £1250 penalty.
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